EE subscribers across Coventry and Warwickshire will see increases to their bills, according to new statistics. It’s expected that customers of other networks will also see an increase, as experts are predicting that millions of people across the country will experience price hikes in their contracts.
Mobile phones users will see the prices of their contract increase by an average of 1.3% which is the equivalent of 65p a month. Lots of customers are unhappy with their changes, particularly as most of them are unable to change their tariffs without facing a penalty as they are still in contract. Both EE and rival network O2 are using a loophole which is written into contracts which allows the prices of tariffs to rise with inflation. EE customers were notified by text of the change, before they took to social media to speak of their dissatisfaction. One customer tweeted to EE ‘what’s with the price rise?’ adding that he had problems with services that are out of order including data and texts.
A spokesperson for EE said that as the UK’s ‘fastest and most reliable network’, EE works hard to offer ‘great value’. He said that like many networks, Pay Monthly tariffs rise annually in line with the rate of inflation. For 2016, according to the spokesperson this is likely to be a ‘typical rise’ of less than 50p a month. Lastly, he said that the network is in the process of contacting customers to inform them of this change which will begin from the 30th March 2016.
Meanwhile, a spokesperson for O2 said that the monthly tariff has been ‘adjusted by 1.3’ in line with annual RPI changes which are applied to contracts each year. They emphasised that some other communications services are increasing their prices by up to 6%. The spokesperson said that the increase will mean an extra charge of around 22p per month for customers who are on the most popular form of monthly tariff. Lastly, the spokesperson said that O2 is continuing to invest in their network and ‘services that matter’, whilst offering ‘great value for money’.