EE Customer Services

0844 248 2565

You can contact EE customer service on 0844 248 2565 if you’re looking to upgrade your phone, are having an issue with your service or a query relating to your phone bill. Calling this number will get you through to a member of the customer service team who can help you.

EE Logo

Customer Service

If you are an existing or potential EE customer, you might need to contact them for a variety of reasons. It could be to do with upgrading to a new handset, disputing your bill or your network is down. You can contact EE customer service by calling  0844 248 2565. When you call this number, you will be greeted with an automated message which will present you with a range of menu options. You can press 1 to speak to EE customer service, 2 to speak to Orange customer service and 3 to speak to T-Mobile customer service. This is because EE was created from the Orange and T-Mobile networks, so some customers may still have their service under that name. You can press 4 if your query is related to home or broadband products, and 0 if you know the person or specific department that you want to reach.

Mobile / SIM Only

If you have a question relating to your mobile phone pay monthly contract, pay as you go or SIM only contract, you can call 0843 557 5014 to speak to customer service. By calling customer service, you’ll be able to upgrade your device, dispute a bill or make a payment, make a complaint about the service or swap to a different contract. When you call this number, press 1 to speak to EE customer service and follow the instructions for mobile/ SIM only contracts.

Broadband / EE TV

If you are having an issue with your EE home broadband or your EE TV, such as losing connection or a problem with payment, you can contact the broadband/EE TV team by calling  0844 248 2565. When you call this number, you’ll hear a range of menu options – simply press 4 to speak to the home and broadband team, who will be prepared to help you.

4GEE Mobile Wifi

4GEE mobile wifi is the new name that EE has given to their mobile broadband service. It’s a pay monthly device with superfast mobile wifi. You can choose from a range of plans with varying amounts of data and prices. If you are wanting to find out more about 4GEE or you are experiencing a problem with your device or contract, you can call the customer service team on 0844 826 8077.

Small Businesses

If you run a small business and you are looking to buy EE contracts for yourself and your staff, you can call the EE business team on 0843 218 9632. The team will be waiting to help you set up your business account and choose the right phones for your business.

Large Businesses

If you run a large business or corporation and you wish to use EE as your business service provider of choice, you can get assistance from the large business team by calling 0843 218 9632. You can save money on your business phones by organising your contracts in bulk over the phone.

EE Contact Numbers

Department Contact Number Opening Hours
Customer Service 0844 248 2565 Monday-Friday: 8am-9pm
Saturday: 8am-8pm
Sunday: 8am-8pm
Mobile/ SIM only queries 0843 557 5014 Monday-Friday: 8am-9pm
Saturday: 8am-8pm
Sunday: 8am-8pm
Broadband/ EE TV 0844 248 2565 Monday-Friday: 8am-9pm
Saturday: 8am-8pm
Sunday: 8am-8pm
4GEE Mobile Wifi Customers 0844 826 8077 Monday-Friday: 8am-9pm
Saturday: 8am-8pm
Sunday: 8am-8pm
Small Businesses 0843 218 9632 Monday-Friday: 8am-9pm
Saturday: 8am-8pm
Sunday: 8am-8pm
Large Businesses 0843 218 9632 Monday-Friday: 8am-9pm
Saturday: 8am-8pm
Sunday: 8am-8pm

Other Ways to Contact EE

You can write to EE using the following address:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

You can also ask for help on the EE forum or reach out to them on Twitter.